Credit Management in Telecom (Post Paid Services)

Objective: This specialized training programme is deliberately developed to equip Telecom industry operatives with exceptional skills set required for effective management of postpaid customers. Participants will among other things, learn special perspectives to telecom customer care and postpaid collections, as well as unique customer information gathering and monitoring techniques that will help reduce the risks of fraud, bad debt and revenue losses arising from postpaid credit business.

Date: April 11th – 12th, 2018 Time: 10.am Prompt

Venue: 213, Igbosere Street, 4th Floor, Lagos Island, Lagos.

Training Fee Per Person:

  • Non – ICA Member – N95,000.00 (Early bird registration -N85,000.00 – 2 weeks to date of training)
  • An ICA Member sponsored by his/her employer – N 70,000.00
  • ICA Fellow (FICA) sponsoring self – N50,000.00
  • ICA Member (MICA) sponsoring self – N30,000.00
  • ICA Associate (AICA) sponsoring self – N20,000.00

Note: This course is only available as In-Plant, minimum classroom of 45 participants.

 

Strategic Debt Recovery Initiative

Objective: To enhance existing debt recovery skills, using a professional, conventional and un-orthodox approach to recover debt from debtor(s). Participants are encouraged to be focused, practical and concise in developing and articulating debt recovery intelligence. .Questions about the Use of physical force, Undue Harassment and Coercion. Questions about Misleading and Deceptive Conducts. The 24 Qualities of Credit Recovery, Personnel Pitfalls to avoid in debt recovery. Legal aspect of debt recovery.

Date: April 25th – 26th, 2018  Time: 10.am Prompt

Venue: 213, Igbosere Street, 4th Floor, Lagos Island, Lagos.

Training Fee Per Person:

  • Non – ICA Member – N95,000.00 (Early bird registration -N85,000.00 – 2 weeks to date of training)
  • An ICA Member sponsored by his/her employer – N 70,000.00
  • ICA Fellow (FICA) sponsoring self – N50,000.00
  • ICA Member (MICA) sponsoring self – N30,000.00
  • ICA Associate (AICA) sponsoring self – N20,000.00

Note: The above course is available in both in-plant and open course arrangements.