To enhance existing debt recovery skills, using a professional, conventional and un-orthodox approach to recover debt from debtor(s). Participants are encouraged to be focused, practical and concise in developing and articulating debt recovery intelligence. Questions about the Use of physical force, Undue Harassment and Coercion.Questions about Misleading and Deceptive Conducts.The 24 Qualities of Credit Recovery Personnel.Pitfalls to avoid in debt recovery.Legal aspect of debt recovery.
To creatively deliver something of value to customers rather than focus simply on products.
The objective is for participants to learn smart ways of turning problematic loan situation by sharpening the negotiation and monitoring skills of loan recovery officers.